HSPETFOOD
FAQs
Product & Formula
What types of pet food do you produce?
Our offerings include:
Complete dry food (low-temperature baked food and puffed food)
Wet food (canned food and cat strips)
Dried snacks (freeze-dried and air-dried)
Do you provide OEM/ODM services?
Yes, from product production to packaging design, a one-step service!
What is your Minimum Order Quantity (MOQ)?
Dry food: 1 ton; Treats: 500kg; Wet food: 1 pallet; Cat litter: 1 ton
What certifications do you have?
ISO, HACCP, GMP, and export licenses; formulas comply with AAFCO/FEDIAF standards.
Do you have grain-free or hypoallergenic formulas?
Yes, we offer grain-free, limited-ingredient, and hypoallergenic options.
Can I customize the formula based on my market needs?
Yes, we can design formulas according to your nutritional requirements and local regulations.
What is the shelf life of your products?
Dry food: 18 months; Wet food: 24 months; Treats: 12–18 months (depending on type).
Do you provide feeding guidelines?
Yes, every product has a detailed feeding guide on the packaging.
Can I order mixed flavors in one container?
Yes, we allow mixed flavors within the same shipment.
Do you support private label packaging?
Yes, we provide bags, cans, pouches, and other custom packaging.
Can you help with packaging design?
Yes, we have a professional design team that provides free design
Do you offer exclusive formula rights?
Yes, we can sign agreements for exclusive formulas upon request.
Do you have third-party test reports?
Yes, we provide laboratory test reports on request.
How do you ensure consistent quality?
We apply strict QC at every step: raw materials, production, and final testing.
What is your lead time?
About 10 days after deposit（Just for products）
Do you export worldwide?
Yes, we export to over 50 countries in Europe, North America, Southeast Asia, and the Middle East.
What shipping methods do you offer?
Shipping or express delivery, according to product quantity, size and customer needs
Can you assist with customs clearance?
Yes, we can provide all required export documents.
What if the products arrive damaged?
Please contact us within 7 days with photos, and we will arrange replacement or compensation.
Do you offer distributor/agent policies?
Yes, we welcome global distributors and provide tiered policies.
Do you provide marketing support?
Yes, we offer catalogs, product images, and promotional materials.
How can I become your distributor?
Please contact our sales team with your company profile.